CONTACT US
Get in touch
​E-MAIL
CLOUDYJAYS@GMAIL.COM
POLICY- TERMS & CONDITIONS
1
Processing Time:
Orders are processed within 3–5 business days. During high-volume periods (holidays, product launches), please allow up to 7 business days.
2
Shipping Methods & Carriers:
We offer standard and expedited shipping options via USPS, UPS, and FedEx. Shipping rates are calculated at checkout based on weight and destination.
Shipping Confirmation & Tracking:
Once your order ships, a confirmation email with tracking details will be sent to the email provided at checkout.
​
​
International Shipping:
We currently do not offer international shipping.
Lost or Damaged Packages:
Cloudy Js LLC is not liable for items lost or damaged in transit. Please contact the carrier directly. However, if you need assistance, feel free to contact us at support@cloudyjs.com.
3
Refund & Return Policy
Due to the handmade and personal care nature of our products, ALL SALES ARE FINAL and we do not accept returns or exchanges.
Damaged Items:
If your order arrives damaged, please contact us within 72 hours of delivery at support@cloudyjs.com with your order number and clear photos of the damage. We will gladly issue a replacement or store credit where appropriate.
Incorrect Orders:
If you receive the wrong item(s), please contact us within 72 hours of delivery and we will resolve the issue as quickly as possible.
4
Terms and Conditions
1. Product Use: All products are for external use only. Always perform a patch test before full application.
2. Intellectual Property: All content, logos, product designs, and brand imagery are the property of Cloudy Js LLC and may not be reused without written permission.
3. Pricing & Availability: Prices and product availability are subject to change without notice.
4. Limitations of Liability: Cloudy Js LLC shall not be held liable for any adverse reaction to our products, particularly if used inconsistently with the instructions provided.
5. Privacy: Your personal data is safe with us. We do not sell or share your information with third parties.
Disclaimer for Known Allergens
Our products are crafted using natural oils, butters, herbs, and essential oils. While we strive to use gentle, skin-safe ingredients, individuals with allergies or sensitive skin should read all ingredient labels carefully.
Common allergens in our products may include (but are not limited to):
• Coconut oil
• Tree nut oils (e.g., almond, argan, babassu)
• Essential oils (e.g., lavender, peppermint, tea tree)
• Cannabis-infused avocado oil
• Herbal extracts (e.g., moringa, calendula, rosehip)
We strongly advise conducting a patch test at least 24 hours before full use. Discontinue use if irritation occurs. Cloudy Js LLC is not responsible for any allergic reactions or sensitivities. Consult a physician if uncertain about potential allergens.